Possible Cause: Electricity is not reaching the styler through the USB charging port.
Solution: If using a USB power adapter in an electric outlet, test the outlet with another appliance. If the outlet is working, try a different adapter. If charging from a USB source, try a different source. When the USB cable is plugged in, the battery light in the display should illuminate, indicating the battery is charging. If not, check to make sure it is properly plugged in at both the power source and the unit.
Possible Cause: Battery may be defective.
Solution: Try charging overnight with a 2.5amp USB adapter plugged into an outlet. If the battery still doesn’t charge, contact customer service.
Possible Cause: The styler may have reached the 15-minute Auto Shutoff point, designed for safety and to preserve battery life.
Solution: If the unit is switched on and is idle for more than 15 minutes, it will automatically shut off. This does not mean the battery is dead. If you want to continue using the styler, press and hold the ON/OFF/MODE button for 2 seconds to turn it on again.
Possible Cause: Electricity source may not be full power.
Solution: It is recommended to charge the styler overnight before first use. Charge times will vary depending on type of adapter and power source being used. Charging with a laptop will take longer than using a USB plug adapter in an outlet. When the USB cable is plugged in, the battery light in the display should illuminate, indicating the battery is charging. If not, check to make sure it is properly plugged in at both the power source and the unit.
Possible Cause: The styler might not be fully charged.
Solution: Make sure the styler is fully charged overnight before you use it for the first time. After a full discharge, it should take another 4–5 hours to fully recharge. When the item is fully charged, the battery indicator icon will stop flashing and there should be 4 bars displayed.
Possible Cause: When the product is charging, other functions are turned off.
Solution: The Auto Curler is not cord/cordless, which means that it cannot be used while it is charging. The Auto Curler is designed so that it will not operate while it's charging. Once it is fully charged again, unplug it to resume cordless operation.
Possible Cause: The styler may have reached the 15-minute Auto Shutoff point, designed for safety and to preserve battery life.
Solution: If the unit is switched on and idle for more than 15 minutes, it will automatically shut off. This does not mean the battery is dead. If you want to continue using the styler, press and hold the ON/OFF/MODE button for 2 seconds to turn it on again.
Possible Cause: Very thick or very long hair.
Solution: The battery will last for up to an hour; however, in-use times will vary depending on temperature and heat settings selected, as well as hair type. Try using a lower temperature setting and/or a shorter timer setting.
Possible Cause: The styler may have reached the 15-minute Auto Shutoff point, designed for safety and to preserve battery life.
Solution: If the unit is switched on and is idle for more than 15 minutes, it will automatically shut off. This does not mean the battery is dead. If you want to continue using the styler, press and hold the ON/OFF/MODE button for 2 seconds to turn it on again.
1. Remove your finger from the START button.
2. Gently pull the curler down and away to release the hair.
Possible Cause: The section of hair being inserted into the chamber is too thick/big.
Solution: BEFORE USE—Section hair and comb through until completely tangle-free. Use sectioning clips to prevent hair not being styled from entering the chamber. See figure A.
Start with a ½-inch section of hair and place into the chamber. For long hair, use smaller sections and start curling from further down the section of hair.
Possible Cause: Hair was not combed through/is not free of knots.
Solution: Section hair and comb through to remove knots and tangles before styling. See figure B.
Possible Cause: START button was pushed before the section of hair was inserted into the curl chamber.
Solution: Make sure hair is inserted into the curl chamber BEFORE the START button is pressed. See figure C.
Possible Causes:
Solution: If you take your finger off the START button accidentally during curling, remove the styler from hair immediately. To correctly curl a section: