Unbound™ Cordless Auto Curler Troubleshooting Guide

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Battery Charging


My unit will not charge

Possible Cause: Electricity is not reaching the styler through the USB charging port.
Solution: If using a USB power adapter in an electric outlet, test the outlet with another appliance. If the outlet is working, try a different adapter. If charging from a USB source, try a different source. When the USB cable is plugged in, the battery light in the display should illuminate, indicating the battery is charging. If not, check to make sure it is properly plugged in at both the power source and the unit.


My unit will not hold a charge / keeps shutting off

Possible Cause: Battery may be defective.
Solution: Try charging overnight with a 2.5amp USB adapter plugged into an outlet. If the battery still doesn’t charge, contact customer service.

Possible Cause: The styler may have reached the 15-minute Auto Shutoff point, designed for safety and to preserve battery life.
Solution: If the unit is switched on and is idle for more than 15 minutes, it will automatically shut off. This does not mean the battery is dead. If you want to continue using the styler, press and hold the ON/OFF/MODE button for 2 seconds to turn it on again.


The battery takes longer than 4.5 hours to charge

Possible Cause: Electricity source may not be full power.
Solution: It is recommended to charge the styler overnight before first use. Charge times will vary depending on type of adapter and power source being used. Charging with a laptop will take longer than using a USB plug adapter in an outlet. When the USB cable is plugged in, the battery light in the display should illuminate, indicating the battery is charging. If not, check to make sure it is properly plugged in at both the power source and the unit.


My styler doesn’t work. It won’t heat up

Possible Cause: The styler might not be fully charged.
Solution: Make sure the styler is fully charged overnight before you use it for the first time. After a full discharge, it should take another 4–5 hours to fully recharge. When the item is fully charged, the battery indicator icon will stop flashing and there should be 4 bars displayed.


My styler doesn’t work when plugged in

Possible Cause: When the product is charging, other functions are turned off.
Solution: The Auto Curler is not cord/cordless, which means that it cannot be used while it is charging. The Auto Curler is designed so that it will not operate while it's charging. Once it is fully charged again, unplug it to resume cordless operation.

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Battery Life


The battery does not last long enough to style my full head of hair / My styler shut off too soon while I was using it.

Possible Cause: The styler may have reached the 15-minute Auto Shutoff point, designed for safety and to preserve battery life.
Solution: If the unit is switched on and idle for more than 15 minutes, it will automatically shut off. This does not mean the battery is dead. If you want to continue using the styler, press and hold the ON/OFF/MODE button for 2 seconds to turn it on again.

Possible Cause: Very thick or very long hair.
Solution: The battery will last for up to an hour; however, in-use times will vary depending on temperature and heat settings selected, as well as hair type. Try using a lower temperature setting and/or a shorter timer setting.


The battery shuts off after 15 minutes

Possible Cause: The styler may have reached the 15-minute Auto Shutoff point, designed for safety and to preserve battery life.
Solution: If the unit is switched on and is idle for more than 15 minutes, it will automatically shut off. This does not mean the battery is dead. If you want to continue using the styler, press and hold the ON/OFF/MODE button for 2 seconds to turn it on again.


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Hair Tangling


My hair got tangled in the unit

Possible Cause: The section of hair being inserted into the chamber is too thick/big.
Solution: Start with a 1/2" section of hair. For longer hair, take smaller sections. See figure A.

Possible Cause: Hair was not combed through/is not free of knots.
Solution: Ensure that hair is brushed or combed through first to ensure that it is free of knots. See figure B.

Possible Cause: START button was pushed before section of hair was inserted into chamber.
Solution: Ensure that hair is inserted into the chamber BEFORE the START button is pushed. See figure C.