Unbound® Cordless Auto Curler Troubleshooting Guide

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Battery Charging


My unit will not charge

Possible Cause: Electricity is not reaching the styler through the USB charging port.
Solution: If using a USB power adapter in an electric outlet, test the outlet with another appliance. If the outlet is working, try a different adapter. If charging from a USB source, try a different source. When the USB cable is plugged in, the battery light in the display should illuminate, indicating the battery is charging. If not, check to make sure it is properly plugged in at both the power source and the unit.


My unit will not hold a charge / keeps shutting off

Possible Cause: Battery may be defective.
Solution: Try charging overnight with a 2.5amp USB adapter plugged into an outlet. If the battery still doesn’t charge, contact customer service.

Possible Cause: The styler may have reached the 15-minute Auto Shutoff point, designed for safety and to preserve battery life.
Solution: If the unit is switched on and is idle for more than 15 minutes, it will automatically shut off. This does not mean the battery is dead. If you want to continue using the styler, press and hold the ON/OFF/MODE button for 2 seconds to turn it on again.


The battery takes longer than 4.5 hours to charge

Possible Cause: Electricity source may not be full power.
Solution: It is recommended to charge the styler overnight before first use. Charge times will vary depending on type of adapter and power source being used. Charging with a laptop will take longer than using a USB plug adapter in an outlet. When the USB cable is plugged in, the battery light in the display should illuminate, indicating the battery is charging. If not, check to make sure it is properly plugged in at both the power source and the unit.


My styler doesn’t work. It won’t heat up

Possible Cause: The styler might not be fully charged.
Solution: Make sure the styler is fully charged overnight before you use it for the first time. After a full discharge, it should take another 4–5 hours to fully recharge. When the item is fully charged, the battery indicator icon will stop flashing and there should be 4 bars displayed.


My styler doesn’t work when plugged in

Possible Cause: When the product is charging, other functions are turned off.
Solution: The Auto Curler is not cord/cordless, which means that it cannot be used while it is charging. The Auto Curler is designed so that it will not operate while it's charging. Once it is fully charged again, unplug it to resume cordless operation.

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Battery Life


The battery does not last long enough to style my full head of hair / My styler shut off too soon while I was using it.

Possible Cause: The styler may have reached the 15-minute Auto Shutoff point, designed for safety and to preserve battery life.
Solution: If the unit is switched on and idle for more than 15 minutes, it will automatically shut off. This does not mean the battery is dead. If you want to continue using the styler, press and hold the ON/OFF/MODE button for 2 seconds to turn it on again.

Possible Cause: Very thick or very long hair.
Solution: The battery will last for up to an hour; however, in-use times will vary depending on temperature and heat settings selected, as well as hair type. Try using a lower temperature setting and/or a shorter timer setting.


The battery shuts off after 15 minutes

Possible Cause: The styler may have reached the 15-minute Auto Shutoff point, designed for safety and to preserve battery life.
Solution: If the unit is switched on and is idle for more than 15 minutes, it will automatically shut off. This does not mean the battery is dead. If you want to continue using the styler, press and hold the ON/OFF/MODE button for 2 seconds to turn it on again.


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Anti-Tangle Protection System


If hair becomes tangled, the curler will sound a continuous beeping noise and the curl chamber will reverse to its original position. Then follow these steps:

1. Remove your finger from the START button.
2. Gently pull the curler down and away to release the hair.


Why would hair become tangled?

Possible Cause: The section of hair being inserted into the chamber is too thick/big.
Solution: BEFORE USE—Section hair and comb through until completely tangle-free. Use sectioning clips to prevent hair not being styled from entering the chamber. See figure A.


How much hair should you place in the curl chamber?

Start with a ½-inch section of hair and place into the chamber. For long hair, use smaller sections and start curling from further down the section of hair.

  • ALWAYS make sure you place the entire smooth section of hair into the curl chamber.
  • ALL OF THE HAIR SECTION SHOULD SIT INSIDE THE OPENING OF THE CURL CHAMBER. THERE SHOULD BE NO STRAY HAIRS.


Other reasons hair could become tangled:

Possible Cause: Hair was not combed through/is not free of knots.
Solution: Section hair and comb through to remove knots and tangles before styling.  See figure B.

Possible Cause: START button was pushed before the section of hair was inserted into the curl chamber.
Solution: Make sure hair is inserted into the curl chamber BEFORE the START button is pressed. See figure C.

WARNING: NOT USING SETTINGS PROPERLY CAN RESULT IN TANGLES

Possible Causes: 

  • You stopped pressing the START button before all required beeps.
  • Hair has become tangled after re-pressing the START button.
  • If you take your finger off the START button while hair is curling, then re-press the START button with your hair still in curl chamber, the curler will reverse direction and create a tangle in your hair.

Solution: If you take your finger off the START button accidentally during curling, remove the styler from hair immediately. To correctly curl a section:

  • Press and continuously hold the START button to draw the hair section into the curl chamber.
  • DO NOT remove your finger from the START button until you hear the required succession of slow beeps corresponding to the timer setting you’ve selected.
  • When you hear 2 rapid beeps, you can release the START button.